AUTHENTICITY OF PRODUCTS
This is the official Aura Borealis Designs website, you can be assured all products are authentic and not counterfeit. All official stockists are also listed on the site.
It is advised that you do not purchase our items from outlets that are not verified by ourselves. If unsure, please contact us directly.
-SHIPPING AND DELIVERY-
We ship world wide via Royal Mail. Orders are processed within 24-48 hours of placing your order and your payment being cleared.
During high-season periods such as Christmas and Easter, please allow extra time for shipping and consider ordering earlier if you urgently need your item.
Shipping Times – (begins from the point of your payment being cleared)
UK – 2-4 Working days
Rest of Europe – 5-10 working days
Rest of the world 9-15 working days
-RETURNS AND EXCHANGES-
Merchandise may be exchanged or returned for a full refund within 14 days of the original purchase date only when accompanied by the original sales receipt and ALL original packaging materials.
Customers are responsible for any shipping costs if returning items.
We cannot be responsible for any damage incurred to the products during delivery, please contact the shipping provider (Royal Mail) for any such query’s.
After 14 days all sales will be final and merchandise will not be eligible for return or exchange.
Merchandise that has been worn, used, altered or damaged will not be accepted for a return or exchange.
A returns address will be included in your package upon delivery, if for any reason you need it e-mailed to you, please message us via our contact form to request a returns address appropriate to your region with RETURNS in the subject heading.